Privacy Policy

AURA LIVE (“we”, “us”, “our”) operates https://auralive.co.in and the related AURA LIVE application (the “Service”), a social LIVE broadcasting platform. This policy applies to information we process when you use the Service. It should be read together with our Terms & Conditions.

We only describe data the Service actually processes. Where the Service does not use a feature, we do not claim to collect data for it.

• Account information: email address, authentication identifiers, and sign-in method (including Google sign-in where you choose it).
• Profile information: your public User ID, display name, avatar/photo, bio, gender and other optional profile fields you add. This information is visible to other users.
• Contact details you provide: such as a mobile number, where you add or verify one in the app.
• Social graph: follows, blocks, room memberships and agency associations.
• Support and reports: messages, reports, appeals and attachments you send us.

• Real-time audio/video: when you go LIVE, join a seat, become a guest, or take a call, your camera and/or microphone streams are transmitted in real time to the room’s participants through our real-time infrastructure provider.
• Room and session records: room title, cover image, format (video, multi-guest, audio, PK), start/end times, participants, seats, likes and viewer counts.
• Chat and messages: LIVE chat, room messages, bullet messages, direct/admin conversations, replies, read receipts and typing indicators are stored so the feature works and so moderation and safety reviews are possible.
• Gift and interaction events: gifts sent and received, PK results, and related activity.
• Translation: when you tap “Translate” on a chat message, that message text is sent to an AI translation provider to return the translation. Translation is not automatic.
• Moderation records: reports, mutes, kicks, bans, restrictions, violations and enforcement actions.

• Wallet balances, diamond/gem transactions and transaction history.
• Recharge requests, including the payment reference/transaction details and any payment proof you upload for verification.
• Redemption requests and the payout identifiers you submit, where redemption is available to you.

We do not collect or store your card numbers, UPI PIN, bank passwords or OTPs. Never share those with anyone, including anyone claiming to be AURA LIVE staff.

• Device and browser information (such as device/user-agent details and platform) associated with your sessions.
• IP address and related network information used for security, session management and abuse prevention.
• Session records used to enforce sign-in/device limits and to let you see and end active sessions.
• Application logs and crash/error diagnostics used to keep the Service working.
• Notification records for in-app notifications; where you enable push/app notifications, the identifiers required to deliver them.

We do not use third-party advertising or third-party web-analytics trackers on the Service.

The Service may record approximate location information associated with your account or sessions (for example derived from your network information, or from device location when you explicitly grant browser/device permission). This is used for security, fraud prevention, regional pricing/currency display and abuse investigation. You can refuse or revoke device location permission at any time in your device or browser settings; core LIVE features do not require precise location.

We use cookies, local storage and similar device storage to keep you signed in, remember preferences (such as language and appearance), support the installable app experience, and protect against abuse. Clearing this storage will sign you out and reset preferences.

• To create and operate your account and deliver LIVE, audio, chat, gifting and wallet features.
• To display your public profile, User ID and LIVE presence to other users according to your settings.
• To process recharges, gifts and redemption requests, and to maintain transaction records.
• To moderate content, review reports and enforce our Terms and community rules.
• To detect, investigate and prevent fraud, abuse, spam, manipulation and security incidents.
• To provide support and respond to complaints, appeals and grievances.
• To maintain, debug and improve reliability and performance of the Service.
• To comply with legal obligations and lawful requests.

• With other users: your public profile, User ID, LIVE presence, room activity, chat messages and gifts are shared with the users who can see them under your chosen settings.
• With agencies: if you join an agency, the host data the Service exposes to that agency is visible to its owner while the association is active.
• With service providers: the infrastructure providers listed below, who process data only to provide their service to us.
• For legal reasons: where required by applicable law or a lawful request, or to protect the rights, safety and security of users, the public or the Service.
• Business transfers: in connection with a merger, acquisition or reorganisation, subject to this policy.

We do not sell your personal information.

• LiveKit — real-time audio/video transport for LIVE rooms, multi-guest, PK and calls.
• Supabase — authentication, database, storage and backend services (including media you upload, such as avatars and payment proofs).
• Google — only where you choose Google sign-in, for authentication.
• Hosting / runtime and content-delivery infrastructure — to serve the application and its APIs.
• AI provider — used only for on-demand features you trigger, such as chat message translation.

These providers may process data outside your country. Payments are made through the payment method shown in the app; we receive the reference details needed to verify a transaction, not your banking credentials.

• LIVE broadcasts may be visible to other users according to the LIVE/access settings you choose.
• Chat messages you send in a room are visible to the participants of that room.
• Joining as a guest or taking an audio seat exposes your camera and/or microphone to the LIVE audience.
• Profile information shown publicly (including your public User ID) can be seen and searched by other users.
• Other participants may capture screenshots or recordings on their own devices; we cannot prevent this.
• Never share passwords, OTPs, card or bank details, or other sensitive personal information during a LIVE session or in chat.

The app requests camera and microphone permission only when a feature needs it — for example when you go LIVE, join a video/audio seat, or take a call. Camera and microphone are not accessed when those features are not in use. You can grant, deny or revoke these permissions at any time in your browser or device settings; denying them will disable the features that depend on them.

We use measures including encryption in transit (HTTPS/TLS), row-level access controls on our database, restricted administrative access, session/device controls and audit logging of sensitive admin actions. No system is completely secure; please use a strong, unique password and report suspicious activity to support@auralive.co.in.

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing the Service, security and fraud prevention, legal compliance, dispute resolution and enforcing our agreements. Retention periods vary by data type; for example, transaction and moderation records are generally kept longer than transient session data. Where the app displays a specific retention or expiry behaviour for a feature, that behaviour applies.

Real-time audio and video streams are transmitted live and are not stored by us as recordings unless the app expressly indicates that a recording is being made.

• Access and correction: view and edit your profile in the app, or request a copy of your information.
• Deletion: request deletion of your account and associated personal information using the in-app account deletion option or by emailing support@auralive.co.in. Some records may be retained where required for legal, security or dispute-resolution purposes.
• Privacy controls: manage private-account, call permission, blocked users and notification settings in Settings.
• Withdraw consent: revoke camera, microphone, location or notification permissions at any time in device settings.
• Grievances: raise a privacy complaint at support@auralive.co.in.

These rights are provided consistent with applicable Indian data-protection requirements and other laws that apply to you. We may need to verify your identity before acting on a request.

The Service is not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child is using the Service or that child-safety rules are being violated, report it in the app or email support@auralive.co.in with the subject “Child Safety”.

We may update this policy as the Service or applicable law changes. The “Last Updated” date shows the current version, and material changes will be notified in-app or by email where reasonably possible.

For privacy complaints, content complaints, account issues, safety reports, copyright complaints or payment issues, contact support@auralive.co.in. Please include your public User ID and relevant details so we can review quickly. We acknowledge and respond to complaints within a reasonable time.

Designated grievance-officer details will be published here once appointed; until then, all grievances are handled through the support address above.